Frequently Asked Questions

Quick answers to the things people ask us most.

Orders are processed within 1–2 business days. Standard delivery typically takes 3–5 business days depending on your location.

Do you ship internationally?

Yes — we ship worldwide. Shipping costs and delivery times are calculated at checkout.

How can I track my order?

You’ll receive a tracking link by email as soon as your order ships. You can also log into your account to view order status.

What is your return policy?

You can return unused items within 30 days of delivery for a full refund. Visit the Support page to start a return.

How do I pair my device?

Turn on your device, hold the pairing button until the LED flashes, then select it in your phone’s Bluetooth settings.

Yes. All products include a 12-month limited warranty covering manufacturing defects.

How do I reset my device?

Press and hold the power button for 10 seconds until the LED blinks twice, then release.

Can I replace the ear cushions?

Replacement cushions and parts are available on our shop. Check the Accessories category.

We accept all major credit and debit cards, plus the payment gateways configured in your WooCommerce settings.

Yes. All payments are processed over encrypted connections through your chosen payment gateway.

Do I need an account to order?

No — guest checkout is available. Creating an account lets you track orders and check out faster next time.

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